How we handle personal data.

This policy explains what we collect, why we collect it, and how you can control your information. It applies to all visitors and clients of epic-cognition.

Contact for privacy

Email [email protected] with any privacy questions or requests.

Information we collect

Contact details you send by email, such as name, company, and project notes.
Business correspondence related to proposals, contracts, and deliverables.
Basic website interaction data when analytics cookies are enabled.

How we use information

To respond to enquiries and prepare project proposals.
To manage project delivery and client communication.
To improve the clarity and usability of our website.

Data retention

We keep client correspondence and project files for as long as they are relevant to our relationship or required for legal and accounting obligations. We regularly review stored information and delete what is no longer needed.

Sharing data

We do not sell personal data. We may share information with trusted service providers such as accountants, cloud storage providers, or production partners only when necessary to deliver work.

Your rights

Request access to the personal data we hold about you.
Ask for corrections or updates to inaccurate data.
Request deletion when there is no legal reason to keep the data.
Withdraw consent for optional cookies at any time.

Security

We use secure storage tools, limited access permissions, and encrypted backups. While no system is perfect, we treat data security as a core studio responsibility.